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EXPRESS REPAIR Requirements


NOTE:

Different Widex models may share the same or similar serial numbers. Make sure to confirm the serial numbers match the patient’s name displayed. Replacement hearing aids may be refurbished in compliance with all regulatory requirements.

If the hearing aid(s) are not returned within 21 days, we will charge your account the full price of a new hearing aid(s).

Replacement doors and batteries for Beyond and Evoke rechargeable aids are not provided through Express Repair.
Shell remakes are not provided through Express Repair.
Please access the Services tab to explore Widex’s options for patients using these systems.

  • Hearing aids must be within five years of purchase.
  • Hearing aids must be a RIC, RITE, or BTE.
  • Hearing aids must have a valid serial number.
  • All hearing aids will be exchanged for the same family, model, and technology level.
  • Some exceptions may apply